Customer Success · Full-time
Customer Success Manager, Property Management
Own a book of commercial property managers and REITs that use Pikorua Security to track tenant and vendor COIs across their portfolios, from the Yardi or AppFolio rollout through every renewal.
- Team
- Customer Success
- Location
- Remote, United States
- Posted
- October 6, 2026
- Compensation
- $90,000 to $110,000 base salary plus variable compensation and equity
- Hiring manager
- Arjun Bhatia, VP Product
The team
Where this role sits
Property management customers use Pikorua Security differently from contractors. Tenant certificates follow lease anniversaries rather than project schedules, vendors serve many buildings at once, and the accountants who place AP holds live in Yardi or AppFolio. You will be the first Customer Success Manager dedicated to this segment, working with our integrations team on rollouts and with product on the portfolio views property teams ask for.
Responsibilities
What you will do
- Lead onboarding for new property management customers: entity and property hierarchy, lease insurance requirements by asset type, vendor imports and Yardi Voyager or AppFolio sync.
- Run quarterly business reviews with property operations and asset managers using their compliance data: deficiencies by property, expiring tenant policies and broker response times.
- Help customers write vendor and tenant insurance requirement templates they can reuse at lease signing and vendor onboarding.
- Spot at-risk accounts early and fix the root cause, whether that is a messy vendor list or a property team that never logs in.
- Bring product feedback from site staff and property accountants to the product team with specific, reproducible examples.
- Partner with Account Executives on expansions into new portfolios and entities.
Requirements
What you bring
- 4+ years in customer success, account management or implementation for B2B SaaS, or in commercial property operations.
- Working knowledge of commercial leases and how tenant insurance clauses are written: additional insured, waiver of subrogation, property and liability limits.
- Comfortable running a business review with a regional VP of property operations.
- Organized enough to manage 30 to 40 accounts without dropping a follow-up.
- Based in the United States, Eastern or Central time preferred.
Nice to have
Bonus points, not requirements
- Hands-on experience with Yardi Voyager, AppFolio, MRI Software or RealPage.
- CPM, ARM or a similar designation.
- Experience running multifamily vendor management programs.
Interviews
How we interview for Customer Success Manager, Property Management
01
30-minute introduction with our talent partner, including the posted salary range.
02
45-minute conversation with Arjun Bhatia about accounts you have grown or saved.
03
Business review exercise: present a quarter of synthetic compliance data for a 40-property portfolio.
04
Conversation with an Integrations engineer and an Account Executive, then a final call with Ananya Rao.
Apply
Send us a link and a few specifics
No cover letter needed. Tell us about something you built, shipped or fixed that relates to this role. Questions first? Email careers@pikoruasecurity.com.
Pikorua Security Private Limited is an equal opportunity employer. We consider every qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status or any other protected characteristic.
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Life at Pikorua Security
Read why we started Pikorua Security before you apply.
The founding story, our six operating principles and the people you would work with are on the About page.